Privacy Policy

Introduction

Lev Pediatrics ("Practice," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS messaging.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, date of birth, and mailing address
• Phone number and email address
• Insurance details

Medical Information

• Health history and treatment records
• Physician communications
• Other health-related data

Payment Information

• Billing details and insurance claims
• Payment method information

Technical Information

• IP address and browser type
• Device information and usage patterns

SMS Communication Data

• If you opt in to receive SMS messages, we collect and store your phone number and message content for record-keeping and service-related notifications

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide pediatric medical care and related services
• To process payments and insurance claims
• To send important service-related communications, including appointment reminders and follow-ups
• To comply with legal obligations, including HIPAA regulations
• To improve website functionality and user experience

3. How We Protect Your Information

We take strict measures to safeguard your information:

• Data Encryption — All sensitive information is stored and transmitted using encryption protocols
• Access Controls — Only authorized personnel have access to patient data
• Secure Storage — We store data on secured servers with industry-standard protections
• Routine Audits — We conduct regular security audits to identify and address vulnerabilities

4. SMS Messaging & Mobile Information

Consent-Based Communications

• You may opt in to receive SMS messages for appointment confirmations, reminders, and urgent updates
• By providing your mobile number, you consent to receive text messages related to your healthcare and service inquiries
• Message frequency may vary, and standard messaging rates apply
• Your consent to receive SMS messages applies solely to us and does not extend to any third party
• We will not share your mobile number with any third party for their marketing or promotional purposes

Opt-Out Option

• You may opt out of SMS communications at any time by replying STOP to any message or contacting us directly

Data Protection

• We do not share your mobile information with third parties for marketing purposes
• SMS data is stored securely and only accessible by authorized personnel

5. Consumer Data Transfers

We do not sell or transfer your personal information to third parties, except in the following circumstances:

• As Required by Law — If required by court order, subpoena, or government investigation
• Service Provision — To process payments, insurance claims, or provide necessary healthcare services (e.g., with your insurance provider)
• Business Transactions — If our business is acquired or merged, your information may be transferred under strict confidentiality agreements

6. Preventing Unauthorized Sharing

We enforce strict policies to prevent unauthorized data sharing:

• Employee Training — Staff are trained on data privacy and HIPAA compliance
• Access Restrictions — Only authorized personnel can access sensitive data
• Audit Trails — All data access and modifications are logged and monitored
• Third-Party Agreements — Vendors handling patient data must comply with strict data protection agreements

7. Your Rights & Choices

You have the following rights regarding your personal information:

• Access & Copies — Request a copy of your health records
• Corrections — Request corrections to inaccurate or incomplete information
• Restrictions — Request limitations on how we use or disclose your information
• Opt-Out — Opt out of certain communications, including SMS messaging
• File a Complaint — If you believe your privacy rights have been violated, you can file a complaint with our Privacy Officer or the Department of Health and Human Services (HHS)

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Last updated: March 1, 2026